Ask the administrator of the server to verify this, or if you are the
administrator, follow these steps:

Access the NetMAX interface. Access "Home|Network|VPN|Options" Ensure that "VPN Enabled" is selected for all interfaces accepting connection requests.

If you are troubleshooting a Road Warrior connection:

        Ensure that "Road Warrior Included" is selected for all
        interfaces accepting connection requests, and that the          
        appropriate "Network" has "Road Warrior Access Enabled"
        selected.

If you are troubleshooting a Road Warrior connection:

        Access "Home|Users|Users".
        Click the pencil icon on the row of the user who is having
        difficulty making a connection .
        Click the "Password" tab.
        Ensure that "Enable Road Warrior Access" is selected.
        Note the "identity" of the user and reenter the "Passphrase" in
        the "New Passphrase" and "Confirmation" Boxes.
        Store and commit changes.
        Ensure that the user having difficulties has configured the client
        software with the proper identity, passphrase and connection settings.
        ( Please refer to the NetMAX VPN Suite User manual for configuration of
        Safenet / Soft-PK, Windows 2000, or NetMAX VPN Connecting as Road
        Warrior, or the included documentation for other products.)

If you are troubleshooting a non-Road Warrior connection:

        Review the settings for "Local Configuration" and "Remote Peer" on the
        NetMAX server/s, using the worksheet supplied with the VPN manual as a
        guide.
        Ensure that the user having difficulties has configured the client
        software with the proper connection settings.
        ( Please refer to the NetMAX VPN Suite User manual for configuration of
          Safenet / Soft-PK, Windows 2000, or NetMAX VPN, or the included
          documentation for other products.)

If you are still having difficulties after reviewing the configuration, determine if a firewall or other network access restriction is in place that would prevent the user from accessing the desired network.
Take action to remedy any such problems.

If you are STILL having difficulties, please contact NetMAX technical support.

address-suppressed