This NetMAX Program is no longer available, since NetMAX is
no longer being developed. The information below refers to the
program available previously.
Take the NetMAX Certified Support
Looking to support your NetMAX customers
yourself, or just want to really get to know NetMAX better? The NetMAX
Certified Support Training Program may be for you! When you take the Support
Training Program, here's what you'll cover:
NetMAX Support Program Training Curriculum
Discussion concerning the basic elements of networking as they apply
to NetMAX users. Topics include necessary hardware setup for a basic
network, discussion of the server/client relationship, IP concepts (including
private vs. routable networking),basic routing concepts, how DNS works.
Goal is to get a basic working knowledge of networking to facilitate
installation. (Chapter 2)
1. IP Addressing.
3. MAC Address.
5. Windows Workgroup.
the NetMAX interface, and conventions
Discussion of how to operate the NetMAX interface, and a general outline
of "NetMAX thinking". Explain the commit queue concept and
process. (ala the Tutorial link, and some developer insight)
1. Frames and their purpose.
2. Explanation of NavPath.
4. Explanation of different buttons.
5. Commit queue.
NetMAX Installation/Upgrade procedures
Covers getting NetMAX ™ installed or upgraded. Topics include
instructions and troubleshooting techniques for console and remote install
methods, as well as addition of NetMAX licenses to an existing server,
and product Version upgrade procedures.(Chapters 1,3,5) Goal is to get
NetMAX installed on the system, and get all license numbers activated.
Completing the Installation worksheet.
2. Preparing the NetMAX server for installation.
3. Preparing a client machine.
4. Console Install.
5. Remote Install.
Draws on knowledge of NetMAX interface and networking fundamentals to
get a baseline for NetMAX acting as a file and print server for corporate
LANs. Introduces the concepts of Users, Windows Workgroup configuration,
DHCP server, Backups, and File and PrintSharing.
1. Users - Explanation and examples.
2. Windows Workgroup configuration examples.
3. File Sharing with Windows, AppleTalk and UNIX.
4. Printer Sharing examples.
5. Backup plans and examples.
6. DHCP Server configuration.
Internet Gateway essentials
Will outline the basics of using NetMAX as a gateway to the Internet.
Introduces Firewalls, NAT, DNS, and Proxy. Goal is to have a NetMAX
server functioning as a router (both NAT and non-NAT, providing DNS
resolution for all clients, and a minimalistic (but relatively secure)
1. Connection sharing (e.g. NAT).
2. Providing DNS services from a NetMAX.
3. Sharing the Internet via the proxy-caching server.
4. Firewall basics (e.g. Flow diagram breakdown).
Running web services (FTP, WWW, Mail, News)
Outlines the procedure for configuring the NetMAX to function as an
FTP server, Web server, Mail server, and news server. Goal is to configure
a NetMAX for each of these services, and briefly discuss possible deviations
in configuration for each.
1. FTP server configuration examples.
2. Web server configuration examples.
3. Mail server configuration examples.
4. News server configuration examples.
Addresses some of the more complicated aspects and features of Firewall
configuration. Includes state discussion, server rule discussion, and
troubleshooting techniques for firewall development. Goal is to expand
understanding of these issues, establish a knowledge of traffic flow
through firewall rulesets.
1. Firewall philosophies explained.
2. State explanation.
3. Discussion of server rules.
4. Troubleshooting techniques.
Discussion on how to set up a gw + nw <=> gw + nw connection between
two NetMAX servers, and how to set up a rw <=> gw + nw connection
using the SoftRemote client. Also addresses the limitations of VPN.
Draws on knowledge of IP, routing, and Windows Workgroup.
1. VPN concepts and explanation.
2. Gateway and Network to Gateway and Network example.
3. SoftRemote to Gateway and Network example.
4. Troubleshooting techniques.
techniques and tools
Discussion of general troubleshooting techniques in Linux, and the tools
that are requred to perform them.
1. Testing Internet connectivity.
2. Troubleshooting DNS resolution.
3. Using tcpdump to identify problems.
4. Service to logfile map: places to find debugging information.
Goal is to get NetMAX certified.
Convinced? Head back to the partners
page and get your online application!
Includes Partners covering California, Colorado, Connecticut,
Hawaii, Illinois, Indiana, Iowa, Kansas, Maine, Massachusetts,
Michigan, Missouri, New Hampshire, New Mexico, New
York, North Carolina, Oklahoma, Oregon, Pennsylvania,
Texas, Virginia, Washington and Wisconsin.
in Australia, Brazil, Guatemala, Hong Kong, India, Italy, Japan,
Malaysia, Spain, Switzerland and the United Kingdom.