Take the NetMAX Certified Support Training Program!

Looking to support your NetMAX customers yourself, or just want to really get to know NetMAX better? The NetMAX Certified Support Training Program may be for you! When you take the Support Training Program, here's what you'll cover:

Outline for NetMAX Support Program Training Curriculum

1. Networking fundamentals
   Discussion concerning the basic elements of networking as they apply to NetMAX users. Topics include necessary hardware setup for a basic network, discussion of the server/client relationship, IP concepts (including private vs. routable networking),basic routing concepts, how DNS works. Goal is to get a basic working knowledge of networking to facilitate installation. (Chapter 2)
   1. IP Addressing.
   2. Subnetting.
   3. MAC Address.
   4. Routing.
   5. Windows Workgroup.
2. Understanding the NetMAX interface, and conventions
   Discussion of how to operate the NetMAX interface, and a general outline of "NetMAX thinking". Explain the commit queue concept and process. (ala the Tutorial link, and some developer insight)
   1. Frames and their purpose.
   2. Explanation of NavPath.
   3. Tabs.
   4. Explanation of different buttons.
   5. Commit queue.
3. NetMAX Installation/Upgrade procedures
   Covers getting NetMAX ™ installed or upgraded. Topics include instructions and troubleshooting techniques for console and remote install methods, as well as addition of NetMAX licenses to an existing server, and product Version upgrade procedures.(Chapters 1,3,5) Goal is to get NetMAX installed on the system, and get all license numbers activated.
   1. Completing the Installation worksheet.
   2. Preparing the NetMAX server for installation.
   3. Preparing a client machine.
   4. Console Install.
   5. Remote Install.
   6. Upgrade.
   7. Repair.
4. Corporate Networking crash-course
   Draws on knowledge of NetMAX interface and networking fundamentals to get a baseline for NetMAX acting as a file and print server for corporate LANs. Introduces the concepts of Users, Windows Workgroup configuration, DHCP server, Backups, and File and PrintSharing.
   1. Users - Explanation and examples.
   2. Windows Workgroup configuration examples.
   3. File Sharing with Windows, AppleTalk and UNIX.
   4. Printer Sharing examples.
   5. Backup plans and examples.
   6. DHCP Server configuration.
5. Internet Gateway essentials
   Will outline the basics of using NetMAX as a gateway to the Internet. Introduces Firewalls, NAT, DNS, and Proxy. Goal is to have a NetMAX server functioning as a router (both NAT and non-NAT, providing DNS resolution for all clients, and a minimalistic (but relatively secure) firewall configuration.
   1. Connection sharing (e.g. NAT).
   2. Providing DNS services from a NetMAX.
   3. Sharing the Internet via the proxy-caching server.
   4. Firewall basics (e.g. Flow diagram breakdown).
6. Running web services (FTP, WWW, Mail, News)
   Outlines the procedure for configuring the NetMAX to function as an FTP server, Web server, Mail server, and news server. Goal is to configure a NetMAX for each of these services, and briefly discuss possible deviations in configuration for each.
   1. FTP server configuration examples.
   2. Web server configuration examples.
   3. Mail server configuration examples.
   4. News server configuration examples.
7. Advanced Firewall Concepts
   Addresses some of the more complicated aspects and features of Firewall configuration. Includes state discussion, server rule discussion, and troubleshooting techniques for firewall development. Goal is to expand understanding of these issues, establish a knowledge of traffic flow through firewall rulesets.
   1. Firewall philosophies explained.
   2. State explanation.
   3. Discussion of server rules.
   4. Troubleshooting techniques.
8. VPN configuration
   Discussion on how to set up a gw + nw <=> gw + nw connection between two NetMAX servers, and how to set up a rw <=> gw + nw connection using the SoftRemote client. Also addresses the limitations of VPN. Draws on knowledge of IP, routing, and Windows Workgroup.
   1. VPN concepts and explanation.
   2. Gateway and Network to Gateway and Network example.
   3. SoftRemote to Gateway and Network example.
   4. Troubleshooting techniques.
9. Troubleshooting techniques and tools
   Discussion of general troubleshooting techniques in Linux, and the tools that are requred to perform them.
   1. Testing Internet connectivity.
   2. Troubleshooting DNS resolution.
   3. Using tcpdump to identify problems.
   4. Service to logfile map: places to find debugging information.
10. Certification Test
    Goal is to get NetMAX certified.

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