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General
Sales Questions:
General
Technical Sales Questions:
VPN Technical
Sales Questions:
1. Will
the NetMAX work with/install on other Red Hat® or Linux distributions?
The NetMAX products are based on the Linux 2.4.9 kernel. While we
are based on Red Hat (version 7.2), NetMAX has its own modifications for
its functionality and is not designed for upgrade with distribution updates
or installation over generic Red Hat or other Linux distributions. NetMAX
comes with its own compliment of Linux required for the specific functionality
it provides.
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2.
How do I get replacements for my lost or damaged NetMAX CD-ROM media
or license?
Lost or damaged
NetMAX CD media or license material can be replaced for $20.00. This includes
standard shipping costs in the United States. Overnight shipping or international
shipping is additional.
How to obtain replacement media:
Fax us a copy of the following items:
- A copy
of your proof of purchase. If you do not have this, a copy of the NetMAX
manual inside cover page with product ID may be acceptable. Contact
NetMAX Sales dept.
- Your
name, phone number, email address and shipping address.
- Credit
card information (Number, expiration date and name on card)
- Fax this
information to: Attn: NetMAX Media and Upgrade Dept. at 734-668-8780.
- We will
see that your replacement media is shipped promptly. For lost licenses,
a new license number will be email to you.
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3. How
can I evaluate/demo the NetMAX product?
You can try the NetMAX on-line demo:
Evaluation
copies are available for all the NetMAX products. These copies are fully
functioning products that are time limited to 30 days from the date of
request. To obtain an evaluation copy, send your name, company name, shipping
address, phone number and credit card number (for the $20 shipping charge,
$40 for international orders) to sales@netmax.com or contact us by phone
at 1-800-292-3763.
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4. Do
you have an Authorized Reseller Program?
Yes. This Program has many benefits to help you sell and support NetMAX
solutions.
For further information visit: www.netmax.com/partners
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5. Can
I export the NetMAX product line?
Our products are available for export outside of the United States
of America within the guidelines of the US Governments export restrictions.
This includes exporting to any country with the following exceptions:
Any country on the US Commerce Department's Denied Parties List or Entity
List, or to Afghanistan, Cuba, Iran, Iraq, Libya, North Korea, Sudan,
Syria, Yugoslavia (Serbia only). If you have any questions regarding this
issue, please contact us at 800-292-3763.
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6. Can
I upgrade my NetMAX product without losing my configuration?
Yes, our products are designed for upgrade without needing to reconfigure
your system. As with any system upgrade we strongly recommend complete
system backups before undertaking the upgrade.
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7. What
hardware do you recommend for use with the NetMAX products?
Intel Pentium® processor-compatible or better (Pentium® II, Pentium®
III, etc.), 64 MB (128 MB or more recommended), 2 GB or larger hard drive
(SCSI or IDE), CD-ROM drive (SCSI or IDE), and PCI Ethernet network Adapter(s).
Visit www.netmax.com/support/hardware_req.html
for a complete list of recommended and supported hardware.
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8. What
kind of support do I get with the NetMAX products?
The NetMAX products include
online
support options to help you get expedient answers to your questions, including
our knowledge base, configuration documentation, user forum and troubleshooting
guides. Pay-per-incident live support is available as well.
See our support policy here.
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9. How
does your licensing work? Can I make copies of your software?
While our product is built from several open source items, our interface
and configuration tools are proprietary. Each product comes with a single
server license. Additional products must be purchased in order to use
our software on multiple machines. The Professional Suite, which includes
the FileServer, Internet Server ProSuite and FireWall ProSuite products,
is licensed to have all products installed on a single server.
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10. Do
you support web mail?
NetMAX does not ship with web mail, but a add-on package supporing
this is coming soon.
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11. Do
you support T1 interfaces?
By default, NetMAX does not support T1 interfaces, but you can install
T1 support manually. Please contact your manufacturer to make sure you
have the proper drivers to do so.
Visit www.netmax.com/support/hardware_req.html
for a complete list of recommended and supported hardware.
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12. Can
NetMAX products perform print sharing?
Yes, NetMAX Professional Suite has print sharing capabilities.
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13. Can
I set-up a database on the NetMAX product?
NetMAX is shipped with a version of MySQL, but it is possible to install
many types of other databases on NetMAX. Please ensure compatibility before
attempting to install a third party product.
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14. Can
I use MySQL/PHP with the NetMAX product?
Yes, the version of Apache shipped with NetMAX provides support for
php4 and MySQL.
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15. Why
does Microsoft Internet Explorer® keep giving me security warnings?
The SSL(Secure Sockets Layer) implementation in some MSIE versions
contains some subtle bugs related to the HTTP keep-alive facility and
the SSL close notify alerts on socket connection close. This interaction
causes these security warnings. Please see Knowledge Base article title:
"When
I connect via HTTPS with MSIE, I get various I/O errors for a possible
work around".
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16. What
additional features do I get with the upgrade to the 4.0 products?
These new products are not simply maintenance updates but include
many additional features and functionality. Depending on the product these
features include:
- New 2.4
Kernel (2.4.9-34)
- New stateful
firewalls
- Complete
certificate management for VPN connections
- All subsystems
updated to newest versions available at release date
- Better
Red Hat compatibility
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17. Do
NetMAX products support SMP (Symmetric Multiprocessing)?
NetMAX supports multiple processors using Intel's standard SMP architecture.
An SMP kernel is available to download from our website that will enable
the additional processors.
www.netmax.com/support/downloads/downloads.html
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18. Can
I use Microsoft® FrontPage®?
Yes, please see Knowledge Base article: "How
do I get Front Page to work with Web Server?"
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19. Can
I run a VPN client from behind a NAT'ed firewall with the NetMAX product?
No. VPN servers and clients must have public, routable IP addresses.
VPN remote clients are designed to be used in a single machine SOHO environment.
Frequently people attempt to put a client on a LAN workstation that is
behind a NAT'ed firewall. This configuration will not function. In order
to maintain maximum security, the VPN encrypts the source address in with
the data packet. When the NAT device gets the packet it attaches a new
source address to it. The packet is received by the destination VPN and
when unencrypted, the internal source address in still the original private
address of the LAN workstation. The VPN will not be able to respond to
the senders. This problem can almost always be worked around by some minor
adjustments to your LAN set-up. Please e-mail support for assistance at
support@netmax.com
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20. Will
your VPN work with other VPNs or clients?
Yes, the VPN client that comes with Microsoft Windows 2000 will connect
to our VPN product. Also, most IPSec firewalls should work. Interoperability
is tested with Checkpoint, Intel, and Cisco, but other IPSEC VPNs should
be compatible. L2TP, and PPTP are not supported.
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21. How
does the performance scale with the VPN Server Suite? / How does SMP affect
the performance?
NetMAX tested the VPN Server Suite with a wide variety of computers,
from older single processor systems to modern advanced SMP systems. Performance,
as defined by encrypted throughput, scales with processor speed, but not
the number of processors. A faster processor results in higher throughput.
VPN Server Suite ships with the addition of SMP; there is no need for
the patch discussed above. If you need higher performance, please choose
a faster single processor system.
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22. Does
your product work with L2TP / Can I pass IPX/SPX through the VPN tunnel?
No, only TCP/IP will pass through the VPN tunnel. If you can first
encapsulate the information in a TCP/IP packet, it will work.
23. Can
I use PPTP with your VPN?
No, PPTP is a Microsoft proprietary product that will not function
with our VPN at this time. We are currently working on this and PPTP may
be compatible with our VPN in the future.
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24. Does
your product work with SKIP/FWZ?
No, most modern VPN solutions use IKE for key management. VPNs that
only use SKIP or FWZ are not in the majority and our product is not backwards
compatible with them.
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25. When
will I receive my NetMAX product/demo that I ordered today?
Orders placed before 2:00PM EST are processed and shipped that day.
Unless specified, all orders will be shipped UPS ground (product) or US
mail (demo). If you need your package expedited please let us know at
time of order and we will make arrangements and quote you pricing.
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